Shipping policy
🚚 Domestic Shipping (Pakistan)
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Shipping Fee: Flat 150 PKR for all orders (regardless of order value or weight).
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Delivery Time: 3-7 business days to major cities (Karachi, Lahore, Islamabad, etc.). Rural areas may take 7-10 days.
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Tracking: SMS/email with tracking link sent after dispatch.
🌍 International Shipping
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Shipping Fee: Calculated automatically at checkout based on destination.
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Delivery Time:
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Middle East: 7-12 business days
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USA/Canada/Europe: 10-20 business days
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Other Countries: 12-25 business days
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Customs/Duties: Customers are responsible for any import taxes (we declare accurate product values).
📦 General Terms
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Order Processing: Shipped within 1-2 business days after payment confirmation.
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Shipping Partners: Pakistan Post, TCS, or DHL (for international).
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Address Accuracy: Double-check your address at checkout. We’re not liable for wrong/missing details.
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Delays: Due to weather, customs, or holidays (we’ll notify you if delays occur).
❓ FAQs
Q: Do you offer free shipping?
A: No, all orders incur shipping fees (150 PKR in Pakistan, variable internationally).
Q: Can I change my address after ordering?
A: Only if requested within 1 hour of ordering. Email us at contact@puresattu.com.
Q: What if my package is lost/stuck?
A: Contact us after 15 days (domestic) or 30 days (international) for investigation.